Terms & Conditions

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Terms & Conditions

By booking and paying for a tour with Active Travel, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Active Travel 


1.1 To make a booking and guarantee your seat on any Active Travel tour, you must agree to the terms and conditions listed below, and provide payment in full. Active Travel accepts a booking on the understanding that full payment has been collected and held either by Active Travel directly, or by one of our authorized sales agents or partners. Creditcard payment needs to be recorded as paid to Active Travel, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is an Active Travel will appear on the customer’s credit card statement in a case of an online transaction/purchase.
1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of Active Travel, Active Travel will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.
1.3 Upon confirmation of your booking, Active Travel will issue you a confirmation number and/or e-ticket. This confirmation number is required for participation in the selected tour.

2.1 Unless otherwise stated in the tour description, Active Travel provides round-trip transportation on a private chartered minibus, bus or car, depends on number of travellers and accommodation in hotels in category like is mentioned in each tour.
2.2 Active Travel tours usually include a travel advisor or guide to help you with the basic logistics or accompanied you on your trip. The travel advisor will assist you usually during your trip, check in at the provided accommodation and provide you with basic information concerning recommendations of what to do and what to see. Active Travel advisors mustn’t be professional guides, but in special trips like mountains trips or sightseeing tours you’ll be accompanied by professional guides. 


3.1 The booking conditions detailed herein contain the entire contract between you and Active Travel. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
3.2 Your contract is with Active Travel. Active Travel reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which Active Travel may then specify, as if you had agreed to the provisions concerned directly with that company or person.
3.3 Active Travel acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Active Travel cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
3.4 Many accommodation arrangements provided by Active Travel are contracted to third party providers. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All arrangements are made independently of Active Travel, regardless of the booking of such arrangements by Active Travel. By booking and paying for a tour with Active Travel, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Active Travel (henceforth referred to as “Active Travel”).

4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected trip. Active Travel is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
4.2 You agree to comply with the authority of the Active Travel advisor, and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the Active Travel advisor to leave the trip. You are not eligible for refunds under such circumstances.
4.3 There may be times when the Active Travel advisor must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the Active Travel advisor. If you do not comply, or if in the opinion of the Active Travel advisor you are not compatible with the general enjoyment of the group or the smooth operation of the tour, Active Travel  reserves the right to refuse to allow you to continue with the tour. You agree that Active Travel  has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against Active Travel . In such a case Active Travel  will not be liable for any refund, compensation, or additional costs incurred by you.
4.4 It is your responsibility to meet the transportation provided by Active Travel  at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancelation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the Active Travel  travel advisor 15 minutes prior to the specified departure time. Due to the nature of the services provided, Active Travel  will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.
4.5 Active Travel  may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. Active Travel  cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.
4.6 The products offered by Active Travel  for more than 1 day are travel packages consisting of transportation and accommodation.
4.7 You agree that Active Travel  may take photographs and films of you while you are participating on a Active Travel  trip. You agree that these images may be used for marketing purposes by Active Travel . These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without Active Travel  obtaining further consent or payment for the use of the images.

5.1 You will have the opportunity to purchase from Active Travel  local tours and/or excursions at your chosen destination. Tours and excursions are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.
5.2 Any tours and excursions purchased by you are run by local operators and you will be subject to their terms and conditions.
5.3 Local tours and excursions purchased through Active Travel  are non-refundable and non-transferable. It is your responsibility to meet the tour at the designated departure point and time.
5.4 It is your responsibility to keep track of any local tour and excursion vouchers or tickets issued to you by Active Travel . Lost vouchers or tickets cannot be replaced.

6.1 There is no travel insurance included in the cost of any Active Travel tour or package, ticket, or product.
6.2 Active Travel highly recommends that you purchase your own travel insurance that covers all of your travels. Active Travel strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.
6.3 Travel Guarantee
Our company has insurance. This guarantees the amount that you paid in booking your travel package as well as your repatriation in the event of insolvency by Active Travel.

7.1 Active Travel may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.
7.2 Active Travel may not be held responsible for delays due to labor disputes, border problems or other political factors.
7.3 Active Travel may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

8.1 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.
8.2 Promotional trips as prizes are non-transferable.
8.3 Vouchers / Gift Certificates are non-refundable
8.4 Cancellation/change of a booking by you must be made in writing or via email to Active Travel prior to the day of departure and may incur an additional charge.

The following cancelation policies apply:
a. 20 days prior to departure 100% refund.
b. 7 days prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c. Less than 7 days prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations.

8.5 No refunds will be made in respect of any unused portion of a ticket or partially completed trip.

8.6 Although unlikely, tours may be canceled/changed by Active Travel due to lack of the minimum number of participants or other unforeseen circumstances. Active Travel  reserves the right to cancel/change tours up but not less than 12 hours in advance. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by Active Travel  you will receive a full refund for the amount paid.

8.7 Changed reservations become ineligible for refunds.

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